These terms set out the agreement between you and Heatlhy Nation when you use the site, join the movement, or buy something from the shop. They are written plainly so that you can read them once and know where you stand.
You can use this site if you are resident in the United Kingdom and at least thirteen years old. If you are under sixteen, a parent or guardian needs to give consent for any processing of your personal data beyond what is essential to keep the site working. See the privacy notice for the detail. We may refuse or end an account if we discover the user does not meet these requirements.
Heatlhy Nation membership is free, for life. There is no paid tier required to attend programmes, book sessions, or use the members area. We offer an optional premium tier (HG-OPHI) for people who want extra coaching content, but the core movement does not sit behind a paywall and never will.
We may suspend or close an account for safeguarding reasons, for serious or repeated breach of these terms, or where we are required to by law. We will tell you why where we can; we will not always be able to give detail if doing so would compromise a safeguarding investigation.
When you use the site, you agree not to:
Everything we publish (words, photography, logos, illustrations, programme materials) is © The Healthy Group unless we say otherwise. You can quote short extracts for personal, non-commercial use with attribution. For anything beyond that, write to support@heatlhynation.co.uk first.
The Heatlhy Nation master mark and the four approved colour configurations are protected. Partners and licensees receive a separate brand pack with usage rules.
You keep ownership of anything you submit: a comment, a photo from a session, a dashboard entry. By posting it, you give us a non-exclusive, royalty-free licence to display it within the site, moderate it for safeguarding, and store it on our servers for as long as we run the service. This licence is narrow: we will not resell your content, we will not pass it to advertisers, and we will not put your name or image on third-party marketing without your explicit, opt-in consent.
If you are under sixteen, please get a parent or guardian's permission before posting anything that could identify you.
Sales from the shop are made by {{COMPANY_REGISTERED_NAME}}. Prices are in pounds sterling and include UK VAT where applicable. Standard consumer rights apply: under the Consumer Rights Act 2015 you can ask for a repair, replacement or refund if an item is faulty, and under the Consumer Contracts Regulations 2013 you can change your mind within fourteen days for unused items (excluding bespoke or hygiene-sealed products). Delivery and returns detail sits on the shop page.
We do our best to keep the site secure, the programmes safe and the information accurate. We will be honest about mistakes when we make them. But the law lets us limit our liability in some ways, and lets us not limit it in others. Here is the split:
You can close your account at any time from the members area. We will keep what we need to (see the retention schedule) and delete the rest within thirty days. If you ask us to, we will send you a copy of your data first.
We can suspend your account immediately if we believe you have breached the acceptable use rules or pose a safeguarding risk. We will give written notice (usually email) and a fair opportunity to respond, except where immediate action is needed to protect another person.
We may change these terms when the law changes, when we add a new feature, or when we spot something we have written badly. For minor edits (typos, clarifications) we will update the page and bump the version. For material changes, we will give you at least thirty days' notice by email before they take effect. A material change is anything that reduces your rights or adds new obligations. If you do not accept a material change, you can close your account before it lands.
These terms are governed by the law of England and Wales, and the English courts have non-exclusive jurisdiction. Before either of us takes a dispute to court, we will try to resolve it through mediation at the Centre for Effective Dispute Resolution (CEDR), with the cost shared equally unless the mediator decides otherwise. Nothing in this clause prevents you from making a complaint to the Information Commissioner's Office or any other regulator.
If one part of these terms turns out to be unenforceable, the rest still applies. If we do not enforce a right immediately, that does not mean we have given it up. You cannot transfer your account to someone else without our written consent; we can transfer ours (for example, in a corporate restructure) only where your rights under these terms are preserved.
To raise a complaint, write to support@heatlhynation.co.uk. We aim to acknowledge within three working days and resolve within twenty.
